Booking Conditions
1. BOOKING CONTRACT
At the time of making your booking, you must sign a Booking Form accepting these
booking conditions, which are subject to English law, and the exclusive jurisdiction
of the Courts of England and Wales. We will send you a confirmation invoice or will
confirm your booking verbally. This acts as our acceptance of your booking on the
terms of these booking conditions.
2. PAYMENT
You will pay a deposit at the time of booking, and this is non refundable (unless
claimed through your travel insurance). You must pay the balance at least 10 weeks
before your arrival at your accommodation. If you book within 10 weeks of your arrival
date, the full balance will be payable at the time of booking.
3. IF YOU CHANGE OR CANCEL YOUR BOOKING
If you want to change or cancel any details of your booking, we will do our best
to help, but there may be amendment fees to pay. If you cancel your booking more
than 10 weeks before your arrival, you will lose your deposit. If you cancel within
10 weeks of your arrival, the following cancellation
charges will apply:-
Period before departure date
when written instructions
received.
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Amount of cancellation charge incurred
shown as % of total holiday price
and car hire charge.
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More than 70 days
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Loss of Deposit
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57
- 70 days
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40%
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43 - 56 days
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75%
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0 - 42 days
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100%
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If you have booked your own flight, or booked your flights through us, cancellation
charges will normally be 100% as per the airline’s conditions. We cannot consider
refunds which may be caused by war, threat of war, riots, civil strike, terrorist
activity, industrial disputes, natural and nuclear disasters, fire, adverse weather
conditions, as well as technical problems with transport, closure or congestion
of airports and similar events beyond our control. You should ensure that you have
adequate travel insurance in place to cover you for such eventualities.
In the event of a cancellation by you, resulting in a refund being due to you (see
cancellation charges above), this will be paid to you within 7 days of us receiving
your written cancellation. :-
If your chosen property becomes unavailable for any reason, we will do our best
to offer you a suitable alternative. If you do not accept the alternative, we will
refund to you the cost of the rental of the property which you have paid within 7 days.
5. IF YOU HAVE A COMPLAINTT
If you have a complaint, you must bring it to the attention of our local representative,
agent or supplier, so that the matter can be resolved immediately. If it is not
possible to resolve the matter, it is an express condition of booking that you put
the matter in writing and hand it to our representative, agent or supplier immediately.
We cannot entertain complaints if this procedure is not followed in resort. Any
compensation is limited to the total cost of the property rental.
In the event of a complaint or claim for compensation, this must be received by
us within 14 days of the end of your rental period, and must be sent to us by recorded
delivery to our trading address.
6. OUR LIABILITY
All our property owners have fully comprehensive insurance for their properties,
including civil liability. In the unfortunate event of an accident at a property,
resulting in a claim for compensation, the liability will be with the property owner,
and we will provide you with details of the relevant insurance policy, in order
for you to make a claim, and we will also be prepared to act as your agent in assisting
with your claim.
7. TRAVEL INSURANCE
It is your responsibility to arrange suitable travel insurance to cover the period
of your rental or holiday. In the event of an accident or illness, our assistance
may be severely restricted if you have not arranged travel insurance.
8. PASSPORT, VISA & HEALTH FORMALITIES
You will require a full 10 year British passport to visit Portugal. Children and
babies also need their own passport, and you must ensure that you make an application
in good time. No visas are required by British citizens, and no special health regulations
are in force at this time.
9. Contacts
You can contact us at the following address, by writing, telephone or email.
Trading address:
European Rentals, 293 Darwen Road, Bromley Cross, Bolton, BL7 9BT
Registered address:
2 The Gates, Arthur Lane, Bolton, BL2 4JT
Registration number: 7462864
Telephone: 01204 595222
Email: sales@european-rentals.co.ukk
10. Privacy Policy.
In order to process your booking and to ensure that your travel arrangements run
smoothly and meet your requirements we need to use the information you provide such
as name, address, any special needs/dietary requirements etc. We take full responsibility
for ensuring that proper security measures are in place to protect your information.
We must pass the information on to the relevant suppliers of your travel arrangements
such as airlines, hotels, transport companies etc. The information may also be provided
to security or credit checking companies, public authorities such as customs/immigration
if required by them, or as required by law. We will not however, pass any information
onto any person not responsible for part of your travel arrangements. This applies
to any sensitive information that you give to us such as details of any disabilities,
or dietary/religious requirements. (If we cannot pass this information to the relevant
suppliers, whether in the EEA or not, we cannot provide your booking. In making
this booking, you consent to this information being passed on to the relevant persons).
WE DO NOT STORE YOUR FINANCIAL DETAILS, INCLUDING CREDIT CARDS, DEBIT CARDS OR BANK
DETAILS |
We accept secure online payments
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